Shipping and Returns

Thank you so much for shopping with us! We're just as excited as you are to receive your goodies! Here’s what you need to know about shipping and returns:

We are offering click and collect to our locals between 6am-2pm Monday to Friday from Strictly Coffee: 1/86 Brisbane Street, Ipswich 4305

  • Shipping: Orders are processed within 1-3 business days. Delivery times vary depending on your location, but you can generally expect your items within 5-10 business days.

  • Tracking: Once your order has shipped, we’ll send you a tracking number so you can keep an eye on your parcel’s journey.

  • Returns: If you’re not completely satisfied, you can return items within 30 days of receipt. Please ensure products are unused and in their original packaging. Reach out to our customer service team to initiate a return.

    Shipping Restrictions
    Currently, we ship only within Australia. We do not ship to PO boxes, freight forwarding addresses, or international locations.

    Lost or Damaged Items
    If your order arrives damaged or is lost in transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

    Address Accuracy
    Please ensure your delivery address is correct and complete at the time of order. We are not responsible for delays or lost parcels due to incorrect address information provided by the customer.

    For any questions regarding shipping or delivery, please contact us at our customer support email. We appreciate your understanding and are dedicated to providing a smooth shipping experience across Australia.  

In Australia, the Australian Consumer Law (ACL) provides strong protection for buyers when purchasing goods. Here's a summary of your key rights and retailer obligations:

  • Product Standards: Products must be of good quality, fit for purpose, and match their description.

  • Remedies for Faulty Goods: If a product is faulty, damaged, or doesn’t work as promised, you are entitled to a repair, replacement, or refund.

  • Change of Mind: Retailers are not required to accept returns or offer refunds if you simply change your mind. Any such policies are at the retailer’s discretion.

  • Reasonable Time Frame: Returns, repairs, or replacements should occur within a reasonable timeframe.

  • Proof of Purchase: Generally, a receipt or proof of purchase is needed to process returns or exchanges.

  • Online Purchases: Consumer rights also apply to online shopping, with additional protections if the item cannot be returned before delivery.

  • Store Policies: While stores may have their own rules for non-faulty returns, they cannot mislead you about your rights under the law.

  • Before Buying: Always review the store’s stated return policy to avoid surprises later.

Understanding these points can help ensure your consumer rights are upheld if something goes wrong with your purchase.